What is an AI Agent?
Think of it as a digital coordinator: you give a goal, it plans the steps and acts—drafts content, schedules events, contacts stakeholders, and logs results. The key to safe adoption is the trio: Trigger (when to start), Tools (what it can access), and Stops (where human approval is required).

How it works
Agents loop through: understand → plan → prioritize → use tools/people → execute → review. This shines in cross-functional tasks like scheduling, promotions, support ticketing, expenses, and travel planning.

Why it helps
It handles first drafts, handoffs, reminders, and record-keeping, so humans focus on decisions while keeping accountability intact.

Start safely

1. Draft assistant → 2) Communications (reminders, calendar, tickets) → 3) Orchestration across tools. Templatize what works and expand scope gradually.

Mini safety rules
Don’t input sensitive data directly; anonymize/abstract; keep an audit trail of triggers, stops, and final approvals.

Bottom line
Let AI do the coordination, while humans keep the helm. That balance moves work forward, faster and safer.